MCB Islamic Bank Limited Jobs Service Quality Analyst:

π—ͺ𝗲’𝗿𝗲 𝗛𝗢𝗿𝗢𝗻𝗴!
MCB Islamic Bank is inviting CVs for the position of β€œService Quality Analyst” based in Lahore / Karachi. Advertisements

Please only apply if you fulfill the criteria mentioned in the job details.

π—Ÿπ—’π—–π—”π—§π—œπ—’π—‘: Lahore / Karachi

π—€π—¨π—”π—Ÿπ—œπ—™π—œπ—–π—”π—§π—œπ—’π—‘: Bachelor’s or Master’s Degree from HEC recognized university.

π—˜π—«π—£π—˜π—₯π—œπ—˜π—‘π—–π—˜: 1-3 years of experience in Service Quality (Preferably in Bank and in a role involving data analysis)

π——π—˜π—¦π—œπ—₯π—˜π—— π—¦π—žπ—œπ—Ÿπ—Ÿπ—¦:

  • Ensure timely development of Internal Service Measures.
  • Ensure and support Head Service Quality in devising conduct assessment framework (CAF) in reference to Grievance Handling.
  • Ensure effective implementation of FTC within the bank.
  • Ensure the stability and consistency in the service level by managing and tracking the service performance of service partners as per Service legal Agreements.
  • Ensure continuous efforts to improve the service delivery channels so that the efficiency and effectiveness can be maximized.
  • Ensure process improvements on the required areas and develop new process, where the documented process is not present.
  • Must have strong MIS management skills/dashboard reporting and have hands-on experience/expertise in data analytics.
  • Coordination and managing Customer Satisfaction Survey and Mystery Shopping Program both External and Internal

𝗛𝗒π—ͺ 𝗧𝗒 π—”π—£π—£π—Ÿπ—¬:
Qualified candidates for the position of Service Quality Analyst may send their CVs along with recent salary slip at [emailΒ protected] by February 16, 2023 with the subject line CV for the position of β€œService Quality Analyst”.

MCB Islamic Bank Limited Jobs Service Quality Analyst

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