MCB Islamic Bank Limited Jobs Service Quality Analyst:
MCB Islamic Bank is inviting CVs for the position of “Service Quality Analyst” based in Lahore / Karachi.
Please only apply if you fulfill the criteria mentioned in the job details.
𝗟𝗢𝗖𝗔𝗧𝗜𝗢𝗡: Lahore / Karachi
𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡: Bachelor’s or Master’s Degree from HEC recognized university.
𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘: 1-3 years of experience in Service Quality (Preferably in Bank and in a role involving data analysis)
- Ensure timely development of Internal Service Measures.
- Ensure and support Head Service Quality in devising conduct assessment framework (CAF) in reference to Grievance Handling.
- Ensure effective implementation of FTC within the bank.
- Ensure the stability and consistency in the service level by managing and tracking the service performance of service partners as per Service legal Agreements.
- Ensure continuous efforts to improve the service delivery channels so that the efficiency and effectiveness can be maximized.
- Ensure process improvements on the required areas and develop new process, where the documented process is not present.
- Must have strong MIS management skills/dashboard reporting and have hands-on experience/expertise in data analytics.
- Coordination and managing Customer Satisfaction Survey and Mystery Shopping Program both External and Internal
𝗛𝗢𝗪 𝗧𝗢 𝗔𝗣𝗣𝗟𝗬:
Qualified candidates for the position of Service Quality Analyst may send their CVs along with recent salary slip at [email protected] by February 16, 2023 with the subject line CV for the position of “Service Quality Analyst”.